LHS is unique in offering a range of central services, both during implementation and then on an on-going basis. 

Some of these activities are:

• Welcome letters – each applicant on your register will need to receive a letter explaining to them what the new way of allocating homes will look like and giving them the guidelines so they can engage.  LHS will do this on behalf of all new partners before “go live”– you merely provide us with letterhead and agree the text and we shall extract the contact details from the newly created back office and mail these out to applicants.
  
  
• After “go live”, there will always be new applicants registering and LHS will continue to send out the welcome packs to each new applicant as they go on the system.
  
  
• LHS hosts your back office site and also the public website. This means you do not need to commission your internal IT departments to support this solution.  (However, you shall be able to edit content on the public website yourselves and this will be included as part of the training stage).
  
  
• Each bidding cycle, LHS ensures that the latest list of applicants and the latest set of advert reference numbers are sent over to the bidding channel suppliers (such as the telephone supplier).  LHS then checks to ensure that the bidding lines are all open on time and does a check randomly to see that they work throughout that bidding cycle.
  
  
• Each bidding cycle LHS receives the coupon bids and scans these into the system.
  
  
• Support desk access is available to all of your staff users during working hours.
  
  
• LHS sends a message to your staff at the end of each bidding cycle and when the shortlists are ready.
  
  
• LHS provides additional reporting services for any report you are unable to get from our extensive reporting section.  No further software reporting packages are required.