Our standard IT support services are:

• System Hosting – which includes the provision and management of hardware via active hardware performance monitoring, ongoing tuning and hardware upgrades.
  
• Domain and SSL registration renewal.
  
• Purchase and administration of third party software licences (e.g. operating systems and databases).
  
• Application of both routine patches and major upgrades to operating software.
  
• Active security / intrusion monitoring, penetration testing and application of security patches.
  
• Database Administration and Support  - including transaction logging, database backup, off site data security storage, subsequent data restore, database performance tuning and application of upgrades and patches to DBMS.
  
• Technical Application Support – which covers monitoring and management of data transfers from HMIS and/or on-line application forms, application fault and issue management and bug resolution.
  
• Support of any customer specific enhancements – e.g. links to corporate CRM systems.