Customers increasingly expect to be able to look for housing services by going online - and they expect to be able to do this quickly. With LHS On-Line Application Manager they can be on the scheme and taking part within about 30 minutes.

On-Line Application Manager provides on-line guidance throughout the registration process. It also provides advice for those who need to access other routes in order to be housed – such as Low Cost Home Ownership and Mutual Exchange. 

The system also provides active links to services and advice providers for those who need access to specialist organisations to support their needs.

There are many variable pathways through the form.  For example, if an applicant has a medical need, they are taken through more questions to establish what that need is.  If an applicant indicates that they are not a British citizen, they are led to questions to ascertain if they are from the EU or subject to immigration control.  If the applicant’s income is above a certain level, they can be taken to questions and information about shared ownership.