LHS has designed a unique system that allows housing officers to point unemployed housing applicants towards professional help to get back to work.

Worklessness Manager includes built-in check lists and interview forms that allow the speedy capture of an housing applicant’s personal, employment and training details. 

The system also holds details on local Information Advice and Guidance (IAG) providers and helps the housing officer set up meetings for the applicant with the appropriate training or employment expert.

Worklessness Manager was developed at the request of seven West London Boroughs as a part of their joint Housing Employment Link Project (HELP).

The project arms housing officers with the skills and tools to assist out-of-work clients who have a housing need or are living in temporary accommodation.

An evaluation of the project published in June 2009 concluded that “homeless households were very positive about HELP, and staff delivering the service were enthusiastically committed to it.”

See www.westlondonhousing.org.uk for further information.

• Track and advise applicants wanting to return to work & training
• Add as many providers as required
• Add as many questions as required
• Set up appointments with providers
• Create checklists, interview forms and appointment details forms
• Include location map with appointment details
• Send SMS text reminders to applicants on day of appointment
• Officers and providers record outcome of activity